Refund policy

🛍️ Returns & Refunds Policy

At Loaded Tea Club, we take pride in providing high-quality, made-to-order drink mixes. Due to the nature of our products as consumable food items, we are unable to accept returns or offer refunds on shipped orders unless an item arrives damaged or incorrect.

If your order arrives damaged or if you receive the wrong item, please contact us at hello@loadedteaclub.com within 7 days of delivery with your order number and photos of the issue, and we will be happy to make it right.

Please note:

  • We cannot accept returns or offer refunds on opened or used products.
  • We cannot offer refunds for reasons of personal taste or change of mind once the order has been processed and shipped.

Thank you for understanding and for being a valued part of Loaded Tea Club!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.